This Privacy Policy applies to the Midoz Beauty website, online store, customer accounts, and related digital services. By using our website or creating an account, you acknowledge that you have read this Privacy Policy.
We aim to collect only the information reasonably required to provide our services, process orders, communicate with customers, improve our services, and, where applicable, provide promotional communications with the appropriate consent.
1. Information We Collect
Depending on how you interact with Midoz Beauty, we may collect the following categories of information:
Account Information
Name, email address, phone number, login credentials, and information provided when creating or managing your customer account.
Order & Delivery Information
Billing details, shipping address, order details, delivery information, transaction references, returns, refunds, and customer service records.
Communication Information
Information you provide when contacting us through email, phone, forms, customer support, reviews, or other communication channels.
Technical Information
IP address, browser type, device information, operating system, approximate location information, website activity, and technical logs.
2. How We Use Your Information
We may use your personal information for the following purposes:
- Account Management: Creating, maintaining, and securing your customer account.
- Order Processing: Processing purchases, payments, deliveries, returns, cancellations, and refunds.
- Customer Support: Responding to enquiries, complaints, service requests, and other communications.
- Security: Detecting fraud, abuse, unauthorized access, suspicious activity, and other security issues.
- Service Improvement: Understanding how customers use our website and improving our products, services, functionality, and user experience.
- Legal & Compliance: Meeting applicable legal, regulatory, accounting, tax, and legitimate business requirements.
3. Marketing & Communications
With the appropriate permission and where permitted by applicable law, Midoz Beauty may use your contact information to provide promotional and marketing communications.
Marketing channels may include:
- Promotional SMS messages
- RCS (Rich Communication Services) messages
- Promotional email messages
- Special offers and discounts
- New product and collection announcements
- Seasonal campaigns and promotional communications
Where required, marketing communications may be delivered through authorized communication service providers, messaging platforms, telecom operators, SMS providers, RCS providers, email service providers, or other technology partners acting on our behalf.
Marketing Consent
Agreeing to this Privacy Policy does not, by itself, mean that you have agreed to receive promotional communications. Where marketing consent is required, we will request it separately through an appropriate opt-in mechanism.
Your Choice
You may withdraw or change your marketing preferences at any time. You may also use the unsubscribe or opt-out mechanism included in our communications where available. Withdrawal of marketing consent will not affect the legality of processing that took place before the withdrawal.
Commercial communications, including bulk SMS and other telecom-based promotional messages, may be subject to applicable telecom rules, sender registration, consent requirements, message templates, headers, and customer preference mechanisms.
5. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Depending on the service involved, security measures may include encrypted connections, access controls, authentication mechanisms, secure hosting, monitoring, backups, and restricted access to personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the internet.
6. Your Rights & Choices
Subject to applicable law and any applicable limitations, you may have rights and choices regarding your personal information, including:
- Request access to personal information associated with your account.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of personal information where deletion is permitted by applicable law.
- Withdraw consent where processing is based on consent.
- Opt out of promotional or marketing communications.
- Raise a privacy-related complaint or request clarification about how your information is processed.
8. Third-Party Services & Links
Our website may contain links to third-party websites, payment services, social media platforms, delivery services, communication services, or other external services.
Third-party services may have their own privacy policies and terms. Midoz Beauty is not responsible for the privacy practices of independent third-party websites or services.
9. Data Retention & Deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
You may contact us to request deletion of your personal information. Certain information may need to be retained where required by law or necessary for legitimate legal, accounting, security, or transaction-related purposes.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last updated" date shown at the beginning of this Privacy Policy. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy, want to request access, correction or deletion of your personal information, or want to withdraw your marketing preferences, please contact Midoz Beauty.
Thank you for trusting Midoz Beauty. We are committed to handling your personal information responsibly, transparently, and securely.