Crucial Requirement for Claims Evaluation
To shield our distribution channels and customers against discrepancies, a complete item unboxing video is strictly mandatory for all return requests, item damages, or shade mismatch reports.
Returns Framework
Eligible items must be submitted back within 14 calendar days from destination delivery.
Unboxing Video Required
A continuous, unaltered product unboxing video must be captured from package opening to reveal.
Original Packaging
Items must remain completely factory-sealed, unopened, and safely packed in original containers.
Pristine Condition
Products must reflect the exact same state as received with no structural cosmetic damage.
Proof of Purchase
Your digital receipt, invoice statement, or secure order configuration number must accompany the request.
Processing & Inspection
Once warehouse technicians receive and audit product logs, a verification email regarding structural clearance will be issued. Approved components reflect financial credits dispatched immediately back onto your original payment terminal within 7 to 10 business days.
Shipping Overhead Allocation
Logistics and parcel overhead costs for returns are non-refundable. Flat return transit deductions apply out of your total balance calculation unless anomalies stem directly from localized hub mistakes (such as incorrect or broken product arrivals).
Non-Refundable Configurations
- Formulations that show signs of opening, broken caps, usage, or accidental home tampering post-delivery.
- Items isolated out of original branded retail casing layouts.
Exchange Windows
Seeking a variation layout, replacement product, or distinct palette shade? Reach our help desk lines within 5 to 7 days. Exchanged formulations must fulfill parallel pristine conditions criteria.
How to Initiate a Request
Connect directly with our validation agents. Please prepare your secure order structure token details alongside your continuous unboxing media files.